Review our cancellation and refund policy. Flexible terms with full refunds for cancellations made 72+ hours before pickup. Learn about our holiday policies.
Last updated: March 2026
Cancel with 72 hours or more notice before your rental start time and receive a full refund (minus banking fees).
Cancel with less than 72 hours notice and you will be charged the cost of one rental day. The remaining balance will be refunded.
During this period, cancellation terms are stricter due to high demand.
If you cancel on or after December 1st for a rental during this period, only 50% of the total rental amount will be refunded.
Contact us as soon as you know you need to cancel:
Include your booking reference number and name.
If we need to cancel your booking (due to weather, vehicle issues, or other circumstances beyond our control), you will receive a full refund including all fees.
In cases of documented emergencies (hurricanes, travel restrictions, medical emergencies), we will work with you to find a fair solution, which may include:
Please provide documentation (weather advisories, medical notes, airline cancellations) to support your request.
Quiver Mobility Email: hello@quivermobility.com Phone: +1 849-205-4900 WhatsApp: +1 849-205-4900