1. General Cancellation Terms 

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• Users may cancel their reservation up to 72 hours before the rental period begins and receive a refund, minus any applicable banking fees. 

• If the cancellation occurs within 72 hours of the rental start date, the User will be charged the cost of one rental night as a cancellation fee. 
   

2. Holiday Season Exceptions

 

• For rentals scheduled between December 1st and February 1st, cancellations made on or after December 1st will only be eligible for a refund of 50% of the total rental amount, regardless of when the reservation was made. 

• No refunds will be provided for cancellations made less than 72 hours before the rental start date during this period. 
   

3. How to Cancel a Reservation

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• Users can cancel their reservation directly within the Quiv App by navigating to the Booking Section and selecting the “Cancel Rental” button available for the active reservation. 

• A confirmation screen will display the applicable refund amount and any cancellation fees before finalizing the cancellation request. 
   

4. Refund Processing 

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• Refunds will be processed within 7 to 14 business days after the cancellation request is confirmed. 

• Refunds will be issued using the same payment method the User used during the original transaction. Any banking fees or processing charges will be deducted from the refund. 
   

5. Non-Refundable Charges 

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• Banking fees incurred during the initial transaction are non-refundable. 

• Optional services or add-ons (e.g., insurance) may also be non-refundable depending on the terms provided at the time of booking. 
   

6. Important Notes 

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• Cancellations cannot be made via email, phone, or any other method outside the Quiv App. Users must complete the cancellation process within the app. 

• Quiver Mobility reserves the right to refuse refund requests that do not comply with the terms stated in this policy.