Privacy Policy

Learn how Quiver Mobility protects your personal information. Our privacy policy covers data collection, usage, security, and your rights under GDPR.

Last updated: March 2026

Overview

Quiver Mobility respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When You Book a Rental

We collect the information you provide during the booking process:

Contact Information: Name, email address, phone number
Rental Details: Dates, delivery location, vehicle selection
Payment Information: Your card details are entered on AZUL's own payment page and never reach Quiver. AZUL keeps the card securely on file against your transaction; what we receive back and keep with your booking is the card brand and a masked card number, which is what appears on your receipt

From Our Website

We collect basic usage data through standard analytics:

Pages visited
Browser and device type
General location (country/city level)

How We Use Your Information

We use your information to:

Provide our service: Process bookings, coordinate deliveries, and support you during your rental
Process payments: Securely charge and refund payments through AZUL
Communicate with you: Send booking confirmations, updates, and respond to inquiries
Improve our service: Understand how customers use our platform
Meet legal requirements: Comply with tax, licensing, and regulatory obligations

We share your information only when necessary:

AZUL: Our payment processor, to handle transactions securely
DocuSign: Our digital agreement provider, to process rental agreement signatures
Supabase: Hosts the database where your booking is stored
Vercel: Hosts this website and our booking service
n8n: Sends your confirmation email and the one-time codes you use to find a booking
WhatsApp (Meta): When you contact us there, or receive a booking confirmation by message
PostHog: Anonymous usage analytics and crash reports for this website and the Quiv App
Cloudinary: Serves the cart photographs you see here
Authorities: When required by law (e.g., police, tax authorities, courts)

We do not sell your personal information.

International Data Processing

Some of our service providers (such as our payment processor and digital agreement provider) may process your data outside the Dominican Republic. We ensure all providers meet appropriate security standards to protect your information.

Data Security

We protect your information through:

Secure payment processing via AZUL
Encrypted data transmission (HTTPS)
Limited employee access to personal data

While we take reasonable precautions, no online system is 100% secure.

How Long We Keep Your Data

Booking records: 10 years (required by Dominican Republic Tax Code, Article 50)
Communication records: 2 years after your last rental
Payment records: The card brand and masked number are kept with the booking record, for the same 10 years. The full card number is never held by Quiver at any point; AZUL holds it under their own retention terms as our payment processor

Your Rights

You can:

Request access to the information we have about you
Correct any inaccurate information
Request deletion of your data (subject to legal retention requirements)

To make a request, email us at hello@quivermobility.com with the subject line "Privacy Request."

Cookies

Our website uses cookies for basic functionality and analytics. You can disable cookies in your browser settings, though some features may not work properly.

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we'll notify you via email or a notice on our website.

Contact Us

For privacy questions or requests:

Quiver Mobility Email: hello@quivermobility.com Phone: +1 849-205-4900 WhatsApp: +1 849-205-4900